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Emergency Medication Supply

At Your Doctor’s Request

At NewGen Pharmacy, we understand that there may be urgent situations where you require medication without having a valid prescription immediately on hand. In such cases, an Emergency Supply may be provided, either at the request of your doctor or by direct request from you, the patient.

What Is an Emergency Supply?

An Emergency Supply refers to a regulated process where a pharmacy can dispense a prescription-only medicine without a prescription, under specific legal and clinical conditions. This is typically arranged:

  • At the request of a prescriber (e.g. your GP)
  • Or directly by the patient, in situations where continuity of treatment is critical

How to Request an Emergency Supply

Call Us First

we build lasting partnerships with care home teams, providing reliable, efficient, and fully compliant pharmacy support.

Consultation with a Pharmacist

Our pharmacist will assess your situation and advise on whether an Emergency Supply is appropriate and legally permissible.

Coordinate with Your GP
(if applicable)

If your GP has initiated the request, we will coordinate directly with them to ensure prompt processing and compliance.

Delivery Arranged

we build lasting partnerships with care home teams, providing reliable, efficient, and fully compliant pharmacy support.

How to Request an Emergency Supply

Important Considerations for Emergency Supply at NewGen Pharmacy

As an online pharmacy, we are not permitted to conduct face-to-face consultations. All services are handled remotely, and medication must be posted or delivered—we cannot offer immediate, in-person collection like high street pharmacies.

Charges may apply, even if you are usually exempt from NHS prescription fees. Emergency Supply is a private service and may incur an additional dispensing fee, depending on the medication and the circumstances.

We aim to dispatch emergency supplies as quickly as possible, but delivery timelines may vary depending on location and courier services.

Not all medications are eligible for Emergency Supply. Some controlled or high-risk drugs may be legally excluded.

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Address

NewGen Pharmacy, 245 High Street,
Stratford, E15 2LS

Contact Us

02045995647

For general inquiry: info@newgenpharmacy.co.uk

For weight loss inquiry: weight.loss@newgenpharmacy.co.uk

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We’re a GPhC-regulated online pharmacy providing NHS and private services straight to your door. Blending innovation with trusted clinical care, we make healthcare more accessible and convenient.

Emergency Supply

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  • New International medical limited company number: (07980522)