At NewGen Pharmacy, we understand that there may be urgent situations where you require medication without having a valid prescription immediately on hand. In such cases, an Emergency Supply may be provided, either at the request of your doctor or by direct request from you, the patient.
What Is an Emergency Supply?
An Emergency Supply refers to a regulated process where a pharmacy can dispense a prescription-only medicine without a prescription, under specific legal and clinical conditions. This is typically arranged:
At the request of a prescriber (e.g. your GP)
Or directly by the patient, in situations where continuity of treatment is critical
How to Request an Emergency Supply
Call Us First
we build lasting partnerships with care home teams, providing reliable, efficient, and fully compliant pharmacy support.
Consultation with a Pharmacist
Our pharmacist will assess your situation and advise on whether an Emergency Supply is appropriate and legally permissible.
Coordinate with Your GP (if applicable)
If your GP has initiated the request, we will coordinate directly with them to ensure prompt processing and compliance.
Delivery Arranged
we build lasting partnerships with care home teams, providing reliable, efficient, and fully compliant pharmacy support.
How to Request an Emergency Supply
Important Considerations for Emergency Supply at NewGen Pharmacy
As an online pharmacy, we are not permitted to conduct face-to-face consultations. All services are handled remotely, and medication must be posted or delivered—we cannot offer immediate, in-person collection like high street pharmacies.
Charges may apply, even if you are usually exempt from NHS prescription fees. Emergency Supply is a private service and may incur an additional dispensing fee, depending on the medication and the circumstances.
We aim to dispatch emergency supplies as quickly as possible, but delivery timelines may vary depending on location and courier services.
Not all medications are eligible for Emergency Supply. Some controlled or high-risk drugs may be legally excluded.
