Yes, it is.

You need a referral from the hospital you are discharged from.

Our GPhC-registered pharmacists carry out consultations and make treatment decisions in line with current clinical guidance and NHS service requirements.

This service covers patients residing in England only. Patients who have been discharged from hospital within the last four weeks.

Not always. Our pharmacist will recommend the most appropriate next step. In some cases, self-care advice is enough. If treatment is clinically appropriate, we may supply medication through the service.

This depends on the service. Usually, you need to describe your symptoms and provide basic medical information. For some services, you may also need details such as your current medicines, a recent blood pressure reading, or other relevant health information.

Yes. All consultations follow UK GDPR, the Data Protection Act 2018, and NHS confidentiality standards. We handle your information securely and only share it when required for your care or by law.

Yes. Many of our services are available online, and in-person support is also available at our pharmacy. Availability may vary depending on the service.

We aim to review consultations on the same day during opening hours. However, some conditions are time-sensitive, so please contact us directly if your symptoms are urgent.

If this service is not suitable for you, our pharmacist will explain the next step and may refer you to your GP, NHS 111, urgent care, or another appropriate service.

Yes. NewGen Pharmacy is regulated by the General Pharmaceutical Council and follows UK pharmacy law, NHS service requirements, and current professional standards.

If you have a concern, please contact our team directly by phone or email. We take all complaints seriously and will explain our complaints process clearly.

You can find general health information on the NHS website and clinical guidance from NICE. If you need help with a specific service, you can also contact our pharmacy team directly.