Most of our services are NHS-funded and free at the point of use. However, standard NHS prescription charges may still apply in some cases. Many patients are exempt, including some children, older adults, pregnant patients, and people with certain medical conditions.

No. Most services allow self-referral, so you can contact us directly. However, some services may require referral through another healthcare professional, depending on the clinical pathway.

Our GPhC-registered pharmacists carry out consultations and make treatment decisions in line with current clinical guidance and NHS service requirements.

Eligibility depends on the service, your age, your symptoms, and your medical history. Our pharmacist will confirm whether the service is suitable for you during the consultation.

Not always. Our pharmacist will recommend the most appropriate next step. In some cases, self-care advice is enough. If treatment is clinically appropriate, we may supply medication through the service.

This depends on the service. Usually, you need to describe your symptoms and provide basic medical information. For some services, you may also need details such as your current medicines, a recent blood pressure reading, or other relevant health information.

Yes. All consultations follow UK GDPR, the Data Protection Act 2018, and NHS confidentiality standards. We handle your information securely and only share it when required for your care or by law.

Yes. Many of our services are available online, and in-person support is also available at our pharmacy. Availability may vary depending on the service.

We aim to review consultations on the same day during opening hours. However, some conditions are time-sensitive, so please contact us directly if your symptoms are urgent.

If this service is not suitable for you, our pharmacist will explain the next step and may refer you to your GP, NHS 111, urgent care, or another appropriate service.

Yes. NewGen Pharmacy is regulated by the General Pharmaceutical Council and follows UK pharmacy law, NHS service requirements, and current professional standards.

If you have a concern, please contact our team directly by phone or email. We take all complaints seriously and will explain our complaints process clearly.

You can find general health information on the NHS website and clinical guidance from NICE. If you need help with a specific service, you can also contact our pharmacy team directly.