Shingles Treatment — NHS Pharmacy First Service
Experiencing a painful rash on one side of your body? This could be shingles. Our GPhC-registered pharmacists at NewGen Pharmacy can assess your symptoms and supply NHS antiviral treatment where clinically appropriate — without a GP appointment. This service is available for adults aged 18 and over. Early treatment is important: antiviral medicines are most effective when started within 72 hours of the rash appearing
What is Shingles?
Shingles (herpes zoster) is a viral infection caused by the reactivation of the varicella-zoster virus — the same virus that causes chickenpox. After having chickenpox, the virus lies dormant in nerve tissue. It can reactivate years later as shingles, causing a painful blistering rash, typically affecting one side of the body or face.
- A burning, shooting, or tingling pain — often before the rash appears
- A red rash developing on one side of the body or face — not crossing the midline
- Fluid-filled blisters that break open and crust over
- Sensitivity or pain when the skin is touched
- Itching around the rash
- Headache, fever, or feeling generally unwell
Why Early Treatment Matters
- Antiviral medication — such as aciclovir — is most effective when started within 72 hours of the rash appearing
- Early treatment can reduce the severity and duration of the illness
- It may help reduce the risk of post-herpetic neuralgia — a complication causing long-term nerve pain
- If you think you have shingles, do not delay — contact us as soon as possible
If you think you may have shingles, please contact us as soon as possible. Treatment is most effective within 72 hours of the rash appearing. Use our online consultation or call us directly for same-day assessment by our GPhC-registered pharmacist.
Who is this Service Suitable for?
Adults above the age of 18 and they must meet additional clinical criteria
- rash onset within 72 hours
- not affecting eyes
- not immunocompromised
- not severe/complicated
Seek urgent medical help if the rash affects the eye area, patient is immunocompromised , in case of severe or widespread infection, neurological symptoms, pregnancy, and presentation after 72 hours. Contact your GP or NHS 111 immediately.
About Our Services
Is this NHS pharmacy service free?
Most of our services are NHS-funded and free at the point of use. However, standard NHS prescription charges may still apply in some cases. Many patients are exempt, including some children, older adults, pregnant patients, and people with certain medical conditions.
Do I need a GP referral for this service?
No. Most services allow self-referral, so you can contact us directly. However, some services may require referral through another healthcare professional, depending on the clinical pathway.
Who provides my treatment at NewGen Pharmacy?
Our GPhC-registered pharmacists carry out consultations and make treatment decisions in line with current clinical guidance and NHS service requirements.
Am I eligible for this NHS pharmacy service?
Eligibility depends on the service, your age, your symptoms, and your medical history. Our pharmacist will confirm whether the service is suitable for you during the consultation.
Will I receive medication after my consultation?
Not always. Our pharmacist will recommend the most appropriate next step. In some cases, self-care advice is enough. If treatment is clinically appropriate, we may supply medication through the service.
What do I need before my pharmacy consultation?
This depends on the service. Usually, you need to describe your symptoms and provide basic medical information. For some services, you may also need details such as your current medicines, a recent blood pressure reading, or other relevant health information.
Is my pharmacy consultation confidential?
Yes. All consultations follow UK GDPR, the Data Protection Act 2018, and NHS confidentiality standards. We handle your information securely and only share it when required for your care or by law.
Access, Safety & Support
Can I use this service online or in person?
Yes. Many of our services are available online, and in-person support is also available at our pharmacy. Availability may vary depending on the service.
How quickly will I get a response?
We aim to review consultations on the same day during opening hours. However, some conditions are time-sensitive, so please contact us directly if your symptoms are urgent.
What happens if I am not suitable for treatment?
If this service is not suitable for you, our pharmacist will explain the next step and may refer you to your GP, NHS 111, urgent care, or another appropriate service.
Is NewGen Pharmacy regulated in the UK?
Yes. NewGen Pharmacy is regulated by the General Pharmaceutical Council and follows UK pharmacy law, NHS service requirements, and current professional standards.
How can I make a complaint?
If you have a concern, please contact our team directly by phone or email. We take all complaints seriously and will explain our complaints process clearly.
Where can I find trusted NHS health information?
You can find general health information on the NHS website and clinical guidance from NICE. If you need help with a specific service, you can also contact our pharmacy team directly.