UTI Treatment for Women — NHS Pharmacy First Service
If you are experiencing symptoms of a urinary tract infection (UTI), our GPhC-registered pharmacists at NewGen Pharmacy can assess your symptoms and provide NHS-funded treatment where clinically appropriate, without needing to see your GP first. This service is available online and in-pharmacy at our Stratford location, including via our distance-selling (online) pharmacy service.
What is a Urinary Tract Infection?
- Burning or stinging when passing urine
- A frequent or urgent need to urinate
- Cloudy, dark, or strong-smelling urine
- Discomfort in the lower abdomen
- Feeling generally unwell
Why Use Our Online Pharmacy for UTI Treatment?
Whether or not antibiotic treatment is required, the following can help relieve symptoms:
- Access to NHS treatment where appropriate
- Available online or in-pharmacy
- NHS treatment provided in line with eligibility and prescription charge rules
- Consultations carried out by GPhC-registered pharmacists
- Care delivered following nationally approved clinical pathways
- Free UK delivery available for dispensed medicines
- Confidential service in line with UK GDPR and NHS confidentiality standards
Who is this Service Suitable for?
The NHS Pharmacy First UTI service is suitable for:
- Women aged 16 to 64 with symptoms of an uncomplicated lower UTI
- Patients without symptoms suggesting a more serious infection
- Patients who are not pregnant
- Patients without recurrent UTIs requiring GP review
This service is not available under this pathway for men, pregnant women, or those outside the eligible age range. If you are not eligible, our pharmacist will advise you on appropriate next steps.
Important: If you experience fever, back or loin pain, nausea, or vomiting, this may indicate a more serious infection. This service may not be appropriate — please seek advice from your GP, NHS 111, or urgent care services.
How Does the Service Work?
- Complete an online consultation about your symptoms and medical history
- A GPhC-registered pharmacist will assess your responses
- Where appropriate, treatment will be supplied in line with NHS guidelines
- If not suitable, you will be advised on next steps
- Medicines can be collected or delivered
You can use our online consultation to check your suitability for treatment under the NHS Pharmacy First service. All consultations are reviewed by a GPhC-registered pharmacist, and treatment is only provided where clinically appropriate.
About Our Services
Is this NHS pharmacy service free?
Most of our services are NHS-funded and free at the point of use. However, standard NHS prescription charges may still apply in some cases. Many patients are exempt, including some children, older adults, pregnant patients, and people with certain medical conditions.
Do I need a GP referral for this service?
No. Most services allow self-referral, so you can contact us directly. However, some services may require referral through another healthcare professional, depending on the clinical pathway.
Who provides my treatment at NewGen Pharmacy?
Our GPhC-registered pharmacists carry out consultations and make treatment decisions in line with current clinical guidance and NHS service requirements.
Am I eligible for this NHS pharmacy service?
Eligibility depends on the service, your age, your symptoms, and your medical history. Our pharmacist will confirm whether the service is suitable for you during the consultation.
Will I receive medication after my consultation?
Not always. Our pharmacist will recommend the most appropriate next step. In some cases, self-care advice is enough. If treatment is clinically appropriate, we may supply medication through the service.
What do I need before my pharmacy consultation?
This depends on the service. Usually, you need to describe your symptoms and provide basic medical information. For some services, you may also need details such as your current medicines, a recent blood pressure reading, or other relevant health information.
Is my pharmacy consultation confidential?
Yes. All consultations follow UK GDPR, the Data Protection Act 2018, and NHS confidentiality standards. We handle your information securely and only share it when required for your care or by law.
Access, Safety & Support
Can I use this service online or in person?
Yes. Many of our services are available online, and in-person support is also available at our pharmacy. Availability may vary depending on the service.
How quickly will I get a response?
We aim to review consultations on the same day during opening hours. However, some conditions are time-sensitive, so please contact us directly if your symptoms are urgent.
What happens if I am not suitable for treatment?
If this service is not suitable for you, our pharmacist will explain the next step and may refer you to your GP, NHS 111, urgent care, or another appropriate service.
Is NewGen Pharmacy regulated in the UK?
Yes. NewGen Pharmacy is regulated by the General Pharmaceutical Council and follows UK pharmacy law, NHS service requirements, and current professional standards.
How can I make a complaint?
If you have a concern, please contact our team directly by phone or email. We take all complaints seriously and will explain our complaints process clearly.
Where can I find trusted NHS health information?
You can find general health information on the NHS website and clinical guidance from NICE. If you need help with a specific service, you can also contact our pharmacy team directly.