Last updated January 2026
Introduction
NewGen (“we”, “us”, or “our”) respects your privacy and takes it seriously.
This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website www.newgenpharmacy.co.uk and any related media channels, mobile websites, or applications (together, the “Site”).
Please read this Privacy Policy carefully. If you do not agree with any part of it, you should not use the Site.
We may update this Privacy Policy from time to time. When we do, we will change the “Last updated” date above. Any changes take effect as soon as we post the updated Privacy Policy on the Site. By continuing to use the Site after changes are made, you accept the revised Policy.
Collection of your information
We may collect information about you in several ways when you use the Site.
Personal Data
This includes information that identifies you, such as:
Name
Shipping or billing address
Email address
Telephone number
It may also include demographic information, such as:
Age
Gender
Hometown
Interests
You may give us this information when you:
Register for an account
Take part in online chat, message boards, or other interactive features
Use other services linked to the Site
You do not have to provide personal information. However, if you choose not to, some features of the Site may not work for you.
Derivative Data
Our servers automatically collect certain information when you access the Site, for example:
IP address
Browser type
Operating system
Access times
Pages viewed before and after visiting the Site
This helps us understand how visitors use the Site.
Financial Data
We may collect limited financial information when you:
Purchase or order services
Request a refund
Ask for information about our services
This information may include:
Credit or debit card number
Card brand
Card expiry date
We store only very limited, if any, financial data. Most payment information is held securely by our payment processor. We encourage you to read their privacy policy and contact them directly with any questions.
Mobile Device Data
If you access the Site from a mobile device, we may collect:
Device ID
Device model and manufacturer
Location information of the device (where enabled)
Third-Party Data
If you connect your account to a third-party service (for example a social network) and give us permission, we may receive information such as:
Personal details
Friends or contacts on that network
Use of your information
We use the information we collect to provide and improve our services and your experience on the Site. In particular, we may use your information to:
Assist law enforcement and respond to subpoenas or legal requests
Compile anonymous statistics and internal analysis
Create and manage your account
Email you about your account or orders
Enable communication between users
Fulfil and manage purchases, orders, payments, and related transactions
Build a profile to make your future visits more personalised
Improve the efficiency, security, and operation of the Site
Monitor and analyse usage and trends
Notify you about updates to the Site
Offer new products, services, or recommendations
Carry out normal business operations
Prevent fraud, detect theft, and protect against criminal activity
Process payments and refunds
Request feedback and contact you about your use of the Site
Resolve disputes and troubleshoot problems
Respond to product or customer service enquiries
Send newsletters and other communications you have agreed to receive
Disclosure of your information
We may share the information we hold about you in certain situations.
By law or to protect rights
We may disclose information if we believe it is necessary to:
Respond to legal processes or regulatory requests
Investigate or address possible violations of our policies
Protect the rights, property, or safety of us, our users, or others
This may include sharing information with other organisations for fraud prevention and credit risk reduction.
Third-party service providers
We may share information with trusted third parties who work on our behalf, such as:
Payment processors
Data analysis providers
Email and hosting providers
Customer service platforms
Marketing support services
These providers are only given the information they need to perform their services.
Marketing communications
With your consent (and where the law allows), we may share your information with third parties for marketing purposes. You can withdraw your consent at any time.
Interactions with other users
If you interact with other users on the Site, they may see:
Your name
Profile photo
A description of your activity (for example invitations, chats, likes, or follows)
Online postings
When you post comments, contributions, or other content on the Site, your posts may:
Be visible to all users
Be shared or distributed outside the Site for as long as they exist
Third-party advertisers
We may work with third-party advertising companies. They may use cookies and similar technologies to collect information about your visits to the Site and other websites. This allows them to show you adverts for products and services that may interest you.
Affiliates
We may share your information with our affiliates. These may include:
Our parent company
Subsidiaries
Joint venture partners
Other companies under common control with us
All affiliates must respect this Privacy Policy.
Business partners
We may share your information with business partners so they can offer you certain products, services, or promotions.
Social media contacts
If you link the Site with a social network, your contacts on that network may see:
Your name
Profile photo
A description of your activity on the Site
Tracking technologies
Cookies and web beacons
We use cookies, web beacons, tracking pixels, and similar technologies to:
Customise the Site
Improve your experience
Understand how the Site is used
When you access the Site, these technologies do not directly collect sensitive personal information. Most browsers accept cookies by default. You can remove or reject cookies in your browser settings, but this may affect how the Site works.
You cannot refuse web beacons directly. However, they can be made ineffective by blocking cookies or by adjusting your browser to notify you each time a cookie is used so that you can accept or decline them individually.
We also use cookies and similar tools as explained in our Cookie Policy, which forms part of this Privacy Policy. By using the Site, you agree to our use of cookies as described in that policy.
If you get a new computer, install a new browser, upgrade your browser, or delete cookies, any opt-out settings you previously chose may be cleared.
Third-party websites
The Site may contain links to third-party websites, applications, adverts, or services that are not controlled by us. Once you leave the Site by following a link, any information you provide is governed by that third party’s privacy policy and practices.
We recommend that you:
Read the privacy policy of every website you visit
Take any steps you feel are necessary to protect your information
We are not responsible for the content, privacy, or security practices of any third-party websites or services.
Security of your information
We use administrative, technical, and physical safeguards to help protect your personal information. These measures are designed to keep your data secure.
However, no system is completely secure. Please be aware that:
No security measure is perfect or impenetrable
No method of data transmission is guaranteed against interception or misuse
Any information you send online may be accessed or misused by unauthorised parties despite our efforts.
Options regarding your information
Account information
You can review, update, or close your account at any time by:
Logging into your account settings and updating your details
Contacting us using the information at the end of this Policy
If you ask us to close your account, we will deactivate or delete it from our active systems. We may keep some information in our records to:
Prevent fraud
Resolve disputes
Assist with investigations
Enforce our Terms of Use
Comply with legal obligations
Emails and communications
If you no longer want to receive emails or other communications from us, you can:
Set your preferences when you create your account
Log into your account settings and change your communication preferences
Contact us using the details provided below
If you wish to stop receiving communications from a third party, you must contact them directly.
CONTACT US
If you have questions or comments about this Privacy Policy, please contact us at:
St Mary’s Medical Centre,
245 High Street,
Stratford,
London,
E15 2LS