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Terms & Conditions

Effective Date: 2025/05/09

1. Introduction

Welcome to www.newgenpharmacy.co.uk (the “Website”).
NewGen Pharmacy Ltd (“we”, “us”, or “our”), a company registered in the United Kingdom, operates this Website.

By accessing or using the Website, you agree to comply with and be bound by these Terms and Conditions (“Terms”).
If you do not agree with these Terms, then you should not use the Website.

2. Regulatory Compliance

We operate as a UK-registered pharmacy and, therefore, follow all relevant regulations.

2.1 MHRA Compliance

We comply with the guidelines and regulations set by the Medicines and Healthcare products Regulatory Agency (MHRA).
As a result, the medicines and medical devices we supply are intended to be safe and effective.

2.2 GPhC Registration

Our pharmacy is also registered with the General Pharmaceutical Council (GPhC).

Registration details

  • Pharmacy name: NewGen Pharmacy

  • Owner name: New International Medical Ltd

  • Address: St Mary’s Medical Centre, Unit 4, 245 High Street, London, Stratford, E15 2LS

  • Registration number: 9012028

  • Status: Registered

  • Inspection report published: Yes – see inspection report

  • Subject to notices and conditions: No

  • Enforcement history: No

In addition, you can verify our registration on the GPhC website:
https://www.pharmacyregulation.org/registers/pharmacy/9012028

3. Use of the Website

3.1 Eligibility

You must be at least 18 years old to use this Website. Otherwise, you should not access or use it.

3.2 Account Responsibility

If you create an account, you are responsible for:

  • Keeping your login details confidential, and

  • All activities that take place under your account

If you suspect any unauthorised use, you should inform us as soon as possible so that we can investigate and, where necessary, take action.

3.3 Prohibited Conduct

You agree not to:

  • Use the Website for any unlawful or fraudulent purpose

  • Interfere with, damage, or attempt to disrupt the Website or its security

  • Harm or attempt to harm other users in any way

In short, you must use the Website in a fair, lawful, and respectful manner.

4. Medical Information and Advice

The content on this Website, including any information or advice from our pharmacists, is for general information only.

Therefore, it is not a substitute for:

  • Professional medical advice

  • Diagnosis

  • Treatment

Always seek the advice of your doctor or another qualified healthcare professional with any questions about a medical condition.
Furthermore, you should never ignore professional medical advice or delay seeking it because of something you have read on this Website.

5. Prescription Services

5.1 Prescription Verification

We dispense medications only when we receive a valid prescription issued by a qualified healthcare professional. This process helps ensure appropriate and safe use of medicines.

5.2 Controlled Substances

We do not dispense controlled drugs or medicines that require special handling unless:

  • All legal requirements are met, and

  • Appropriate verification has taken place in line with applicable laws

Consequently, we may ask for additional information or documentation before we supply certain medicines.

5.3 Right to Refuse

We reserve the right to refuse to dispense any medication if:

  • We believe it is not in the patient’s best interest, or

  • Supplying it would breach regulatory or legal requirements

In such cases, we may advise you to speak with your prescriber or another healthcare professional.

6. Ordering and Payment

6.1 Order Acceptance

Placing an order does not guarantee acceptance.
All orders are subject to our approval, and we may therefore refuse or cancel any order at our discretion.

6.2 Pricing

Prices for products and services may change from time to time and without prior notice.
However, any price change will not affect an order that we have already accepted.

6.3 Payment

We accept payment through secure payment gateways.
By providing payment details, you confirm that:

  • You are authorised to use the chosen payment method, and

  • The information you provide is accurate and complete

In addition, you agree that we may validate your payment details before fulfilling your order.

7. Delivery and Shipping

7.1 Delivery Areas

We currently deliver to addresses within the United Kingdom only.
If you place an order for delivery outside this area, we may need to cancel it.

7.2 Delivery Times

Delivery times are provided as estimates. We always aim to deliver promptly; however, delays may occur because of:

  • Postal or courier issues

  • Public holidays

  • Adverse weather

  • Other unforeseen circumstances

If a significant delay is likely, we will try to inform you as soon as reasonably possible.

7.3 Shipping Charges

Any shipping charges will be clearly displayed at checkout before you confirm your order.
By completing your order, you agree to these charges.

8. Returns and Refunds

8.1 Medication Returns

Due to pharmacy regulations, we cannot accept returns of medications unless:

  • They were supplied in error, or

  • They are defective

If this happens, please contact us as soon as possible so that we can review the issue and, where appropriate, arrange a return or replacement.

8.2 Refunds

If you are eligible for a refund:

  • We will process it using the original payment method, and

  • We will aim to complete the process within a reasonable timeframe

In addition, we may need further information from you in order to complete the refund.

9. Privacy and Data Protection

We are committed to protecting your personal information.
For full details on how we collect, use, and protect your data, please refer to our Privacy Policy:

https://newgenpharmacy.co.uk/privacy-policy/

By using the Website, you also agree to the terms set out in that Privacy Policy.

10. Intellectual Property

All content on this Website, including:

  • Text

  • Graphics

  • Logos

  • Images

belongs to NewGen Pharmacy Ltd or its content suppliers and is protected by intellectual property laws.

Accordingly, you may not copy, reproduce, or distribute any part of the Website without our prior written consent, except where the law expressly allows it.

11. Limitation of Liability

To the fullest extent permitted by law, NewGen Pharmacy Ltd shall not be liable for:

  • Any indirect, incidental, special, or consequential loss or damage

  • Any loss arising from or in connection with your use of the Website

  • Any loss related to products purchased through the Website

This limitation applies even if we have been advised of the possibility of such damages.
Nevertheless, nothing in these Terms limits or excludes any liability that cannot be limited or excluded under applicable law.

12. Indemnification

You agree to indemnify, defend, and hold harmless NewGen Pharmacy Ltd, together with its:

  • Directors

  • Officers

  • Employees

  • Affiliates

from any claims, liabilities, damages, losses, or expenses that arise from:

  • Your use of the Website, or

  • Your breach of these Terms

This obligation includes, where applicable, reasonable legal fees and costs.

13. Governing Law

These Terms and Conditions are governed by the laws of England and Wales.
Accordingly, any dispute arising out of or in connection with these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Changes to Terms and Conditions

We may modify these Terms and Conditions from time to time.

  • Any changes will take effect immediately once they are posted on the Website.

  • By continuing to use the Website after changes are posted, you are deemed to have accepted the revised Terms.

For this reason, you should review these Terms regularly to stay informed.

15. Contact Information

If you have any questions, concerns, or requests relating to these Terms and Conditions, you can contact us using the details below:

Address:
NewGen Pharmacy
St Mary’s Medical Centre
Unit 4, 245 High Street
Stratford, London, E15 2LS