We are here to help — get in touch
Whether you have a question about your order, need to speak to a pharmacist, or want to visit us in Stratford, we would love to hear from you.
Send us a message
Have a question? Fill in the form and our team will reply within one working day. For anything urgent, call 020 4599 5647.
How to reach us
You can contact NewGen Pharmacy by phone, email, or by visiting our pharmacy in person. Our team is here to help with prescription queries, delivery questions, and general health advice.
- Phone: 020 4599 5647
- General enquiries: info@newgenpharmacy.co.uk
- Weight-loss enquiries: weight.loss@newgenpharmacy.co.uk
- Address: 245 High Street, Stratford, London E15 2LS
Opening hours
You can order online any time. Our team is available by phone and for consultations during the hours below, and we aim to respond to enquiries within two working hours.
- Order online: 24 hours a day, 7 days a week
- Phone & consultations: Monday to Friday, 9am–6pm
- Email response: within 2 working hours during opening times
- Hours may vary on bank holidays — please call ahead if unsure
Urgent and emergency help
Our team can help with general pharmacy queries, but we are not an emergency service. Please do not use this contact form for urgent medical situations.
- For urgent medical advice: call NHS 111 (free, available 24/7)
- For emergencies: call 999 immediately
- For urgent mental health support: call NHS 111 and select option 2
Questions, answered
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Healthcare that comes to you
Free confidential consultation · reviewed by UK prescribers · discreet next-day delivery