Repeat Prescription Service at NewGen Pharmacy
Our repeat prescription service allows you to order your NHS medicines easily through our mobile app, at any time of day or night. In addition, you do not need to call your GP surgery.
We coordinate directly with your GP practice and arrange your medicines for delivery or collection. As a result, the process is fast, simple, and free.
What is the Repeat Prescription Service?
If you take regular medicines for a long-term condition, you will usually be on a repeat prescription. With our service, you can order your next supply quickly and easily through the NewGen Pharmacy app.
Instead of calling your GP or visiting in person, you can manage everything online. Meanwhile, we handle all communication with your GP practice on your behalf.
How Does the Service Work?
- First, download the NewGen Pharmacy app, which is available free on iOS and Android
- Next, request your repeat prescription by selecting your medicines and submitting your request
- Then, we coordinate with your GP surgery, handling all communication on your behalf
- Finally, we prepare your medicines, ready for collection or free home delivery
Benefits of Using Our Repeat Prescription Service
- Firstly, you can order your prescriptions anytime through the app, without phone calls or visits
- Secondly, automatic reminders help you avoid running out of your regular medicines
- In addition, you can choose convenient collection or free delivery options
- Moreover, you can track your prescription status in the app at any time
- As a result, you save time, as we prepare everything in advance
Download the NewGen Pharmacy app today to start ordering your repeat prescriptions. It is free to download on iOS and Android.
If you need help getting started, you can contact our team directly for support.
About Our Services
Is this NHS pharmacy service free?
Most of our services are NHS-funded and free at the point of use. However, standard NHS prescription charges may still apply in some cases. Many patients are exempt, including some children, older adults, pregnant patients, and people with certain medical conditions.
Do I need a GP referral for this service?
No. Most services allow self-referral, so you can contact us directly. However, some services may require referral through another healthcare professional, depending on the clinical pathway.
Who provides my treatment at NewGen Pharmacy?
Our GPhC-registered pharmacists carry out consultations and make treatment decisions in line with current clinical guidance and NHS service requirements.
Am I eligible for this NHS pharmacy service?
Eligibility depends on the service, your age, your symptoms, and your medical history. Our pharmacist will confirm whether the service is suitable for you during the consultation.
Will I receive medication after my consultation?
Not always. Our pharmacist will recommend the most appropriate next step. In some cases, self-care advice is enough. If treatment is clinically appropriate, we may supply medication through the service.
What do I need before my pharmacy consultation?
This depends on the service. Usually, you need to describe your symptoms and provide basic medical information. For some services, you may also need details such as your current medicines, a recent blood pressure reading, or other relevant health information.
Is my pharmacy consultation confidential?
Yes. All consultations follow UK GDPR, the Data Protection Act 2018, and NHS confidentiality standards. We handle your information securely and only share it when required for your care or by law.
Access, Safety & Support
Can I use this service online or in person?
Yes. Many of our services are available online, and in-person support is also available at our pharmacy. Availability may vary depending on the service.
How quickly will I get a response?
We aim to review consultations on the same day during opening hours. However, some conditions are time-sensitive, so please contact us directly if your symptoms are urgent.
What happens if I am not suitable for treatment?
If this service is not suitable for you, our pharmacist will explain the next step and may refer you to your GP, NHS 111, urgent care, or another appropriate service.
Is NewGen Pharmacy regulated in the UK?
Yes. NewGen Pharmacy is regulated by the General Pharmaceutical Council and follows UK pharmacy law, NHS service requirements, and current professional standards.
How can I make a complaint?
If you have a concern, please contact our team directly by phone or email. We take all complaints seriously and will explain our complaints process clearly.
Where can I find trusted NHS health information?
You can find general health information on the NHS website and clinical guidance from NICE. If you need help with a specific service, you can also contact our pharmacy team directly.